Refund

Refund Policy

For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalganeg.shop.

condition of returns at Nalgene
Customers using nalganeg.shop can rely on the following Nalgene guidance about condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from Nalgene on refund timing
This refund timing section covers orders and visits through nalganeg.shop for Nalgene. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How Nalgene handles starting a request
Nalgene publishes this starting a request guidance for customers using nalganeg.shop. A return or exchange begins when you, contact us at Support@Nalganeg.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Nalgene to order problems
The following order problems guidance applies to the Nalgene storefront at nalganeg.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

eligibility at Nalgene
Customers using nalganeg.shop can rely on the following Nalgene guidance about eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What Nalgene customers should know about exceptions
This exceptions section covers orders and visits through nalganeg.shop for Nalgene. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Nalgene: support
For purchases made through nalganeg.shop, Nalgene applies the following guidance on support. For return or exchange assistance, contact Support@Nalganeg.shop or 5164196511.

Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganeg.shop
Phone: 5164196511
Physical address: 81 Sabin St, Providence, Rhode Island, 02903, United States